Frequently Asked Questions
Customer FAQ
What’s the difference between the trial and the full version? Are there any limitations in the trial?
The trial version of Direct Access is fully functional: the only limitation is that it expires after 30 days of use.
The trial has expired before I had a chance to evaluate it. Can I evaluate Direct Access for some more time?
Sure. Contact customer support and ask for a trial extension license.
Do I need to purchase an additional license to use Direct Access on my home pc and my notebook?
No, provided that you are the only user of both pcs (the same license key cannot be shared between different users)
I noticed that Direct Access connects to Nagarsoft from time to time. What is it doing?
Direct Access connects to the Nagarsoft website to check for updates and to anonymously sent usage statistics. Both features can be disabled if you prefer. No personal identifiable information is ever sent to Nagarsoft.
I purchased Direct Access. When will I get my license?
License keys are automatically sent upon completion of the order process. You should receive yours within a few minutes. If you haven’t received it or you believe something is wrong with your order, please contact us.
I lost my license key. How can I get a new one?
Just send us an e-mail and we will mail you a new license key.
Do you have an affiliate program?
Yes, we do. You can earn a sale percentange recommending Direct Access. Sign up to our affiliate program is quick and free. Learn more.
Technical FAQ
Where is saved my data file?
Data and configuration files are located in:
C:\Documents and Settings\<username>\Application Data\Direct Access (in Windows XP)
C:\Users\<username>\AppData\Roaming\Direct Access (in Windows Vista)
You can save the data in any location of your choice. See the Save data in, in the General Options
C:\Documents and Settings\<username>\Application Data\Direct Access (in Windows XP)
C:\Users\<username>\AppData\Roaming\Direct Access (in Windows Vista)
You can save the data in any location of your choice. See the Save data in, in the General Options
How can I synchronize data between my PC and notebook?
To copy the settings between your PC and notebook you have to duplicate the following files:
- DirectAccess.dat that contains all your commands
- DirectAccess.cfg that contains the settings
These two files are located in the following path:
C:\Documents and Settings\<username>\Application Data\Direct Access(in Windows XP)
C:\Users\<username>\AppData\Roaming\Direct Access (in Windows Vista)
It’s recommended to export your favorite commands to a Command Pack and import them on the other machine using the enhanced Create Commands Wizard to import the Command Pack.
- DirectAccess.dat that contains all your commands
- DirectAccess.cfg that contains the settings
These two files are located in the following path:
C:\Documents and Settings\<username>\Application Data\Direct Access(in Windows XP)
C:\Users\<username>\AppData\Roaming\Direct Access (in Windows Vista)
It’s recommended to export your favorite commands to a Command Pack and import them on the other machine using the enhanced Create Commands Wizard to import the Command Pack.
Does Direct Access work with Windows Vista?
Absolutely. Direct Access has obtain the "Work with Vista" logo and is compatible with any edition of Windows Vista.
When I type on the desktop, I hear a beep every time a key is pressed. How can I avoid that?
Go to Control Panel > Sounds and choose the Sound tab. Then go to the default sound and choose nothing. Click OK to confirm. Now, no beep is played when typing on the desktop.
Abbreviations are not recognized inside Direct Access. Is that normal?
Yes, it is. Abbreviations are disabled inside Direct Access window. This is done to prevent any misfires when modifying and creating commands. You can test your abbreviations inside Direct Access typing them into the test pad.
Ask questions to the Nagarsoft Support Team
If you didn’t find what you were looking for, you can check out support forum or contact us directly.